Are you facing problem while logging into your My GM Account? Whether it’s due to forgotten credentials, technical glitches, or other issues, we’re here to help you in resolving this problem. In this page article, we are going to discuss several reasons for not being able to login at My GM Account.

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After that, we will discuss the step-by-step troubleshooting guide that you can follow when you are unable to login at your My GM Account.

Remember, ensuring the security of your account is paramount. Regularly updating your password and promptly addressing login issues can safeguard your account against unauthorized access.

If you’re still experiencing difficulties after following our troubleshooting guide, don’t hesitate to reach out to GM customer support for further assistance. We understand how important it is for you to access your My GM Account, and we’re here to assist you with any problems you face along the way.

Why Can’t I Log Into My GM Account?

“Why Can’t I Log Into My GM Account?” This is the question that you might have in your mind when you are unable to login at your My GM Account. In this section, we are going to discuss several reasons for not being able to login at your My GM Account.

There could be several reasons why you’re unable to log into your GM account:

  • Forgotten Credentials: You might have forgotten your username or password. In such cases, you can use the account recovery options provided by General Motors.
  • Incorrect Credentials: If the username and password you enter don’t match the ones saved in the system, you won’t be able to log in. Make sure that you’re entering your credentials correctly.
  • Account Suspension: If your account is suspended, you won’t be able to log in. This could happen if there’s an issue with your domain host payment or if your domain registration expires.
  • Two-Step Verification Issues: If you’ve set up two-step verification for your account, you might face issues if you’re not receiving the verification codes, if the codes aren’t working, or if you’ve lost your phone.
  • Third-Party Service Issues: If you’re trying to sign in from a third-party service, there might be compatibility issues.
  • Multiple Accounts: If you’re trying to use multiple accounts at the same time, you might face issues. Some systems only allow one account to be active at a time.
  • Technical Issues: Sometimes, there might be technical issues like page refreshing or redirecting that prevent you from logging in.
Why Can't I Log Into My GM Account

If you’re still having trouble logging in even after looking into these possible issues, it is recommended to reach out to GM customer support for additional help. Remember, it is important to keep your account information secure and to regularly update your password to prevent any unauthorized access.

Troubleshooting Guide For My GM Account Login Issues

Are you unable to login at My GM Account portal? Don’t worry, we are here to assist you in resolving your My GM Account Login issues. In this section, we are going to discuss the troubleshooting guide that you can follow when you are unable to login at your My GM Account.

If you’re facing difficulties logging into your My GM account, follow this straightforward step-by-step guide to troubleshoot the issue.

Forgot Password: 

If you’ve forgotten your My GM Account password, don’t worry. You can easily reset it.

  1. Go to the sign-in page of My GM Account and select the ‘Forgot Password’ link.
  2. Enter the email address associated with your account.
  3. You’ll receive an email with a link to reset your password. Click on the ‘Reset Password’ button in the email within 30 minutes. You can then create a new password.
Troubleshooting Guide For My GM Account Login Issues

Forgot Sign-In Email: 

If you’ve forgotten the email linked to your account or can’t access it anymore, don’t worry. You can get help by calling (877) 558-8352.

Change Sign-In Email Or Password: 

If you want to change your sign-in email or password, follow these steps:

  • Go to the GM website and select the account icon.
  • Sign in to your account.
  • Select the ‘Security’ tab.
  • In the email or password section, select the ‘Change’ link.
  • Change your email or password.
  • Reenter your original password to confirm.
  • If you change your email address, you’ll receive a verification link to the new email address. Click the ‘Confirm Email’ button in the email and sign in within 30 minutes to verify your new email address.

Expired Password Link: 

  • If you’ve waited longer than 30 minutes to sign in from your password reset email, you’ll need to request a new password link.
  • Follow the ‘Forgot Password’ instructions above.
  • It can take up to 15 minutes for your password reset email to arrive. If you don’t receive anything, please check your spam or junk mail folders before requesting a new link.

Remember, if you answer your security questions incorrectly five times, your account will be locked for security reasons. To unlock your account, call (800) 284-2271.

If you’re encountering login issues with your My GM Account, don’t panic. Follow the provided troubleshooting steps to recover your password, change your sign-in email or password, and address any other related concerns. Remember, reaching out for assistance is always an option to ensure smooth access to your account.


In conclusion, encountering login issues with your My GM Account is a common concern, but it’s manageable with the right guidance. By understanding the possible reasons behind login failures and following the step-by-step troubleshooting guide provided, you can resolve most issues efficiently. 

Remember, prioritizing account security and promptly addressing login challenges are crucial. Don’t hesitate to seek assistance from GM customer support if needed, ensuring smooth and secure access to your My GM Account.

A Letter from Loretta Flores

I'm Loretta Flores, your dedicated guide to navigating the General Motors platform. With a passion for delivering seamless digital experiences and a background in user support, I am committed to ensuring that your journey through General Motors is as smooth and effortless as possible.

Whether you're a valued employee of General Motors or a user exploring the various features of our platform, I'm here to provide the assistance you need. From accessing vital company resources to managing your automotive needs, I'm dedicated to helping you maximize your experience with General Motors.

Thank you for choosing General Motors, and I'm enthusiastic about the opportunity to assist you in making your exploration of our platform both effortless and enjoyable.

Best regards, Loretta Flores