GM Customer Service | Get Help

GM Customer Service plays a crucial role in ensuring customer satisfaction and addressing inquiries and concerns promptly. As a cornerstone of General Motors (GM), the customer service department offers various avenues for assistance, making it easier for customers to connect and seek help.

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Whether you’re looking for vehicle-related information, troubleshooting assistance, or support with GM’s OnStar and Connected Services, GM Customer Service is there to assist you every step of the way. From phone calls to emails, social media interactions to face-to-face visits at local dealerships, GM provides multiple channels for customers to reach out and get the help they need.

In this article, we are going to discuss what is GM Customer Service, ways of contacting GM Customer Service, and tips for effectively contacting the General Motors Customer Service Department.

What Is GM Customer Service?

“What Is GM Customer Service?” This question opens up a discussion about an integral part of General Motors (GM), a leading global auto manufacturer. In this section, we are going to discuss about the customer service facility at General Motors.

GM Customer Service is a dedicated service provided by GM to address the needs and concerns of its customers. It provides a wide range of services to its customers. It offers help-desk support for vehicle-related inquiries, troubleshooting, and general information about vehicle features. Customers can reach out to GM Customer Service for assistance with their Chevrolet, Buick, GMC, and Cadillac vehicles.

The service also provides information and support for GM’s OnStar and Connected Services, which offer added peace of mind and connectivity for every trip. Customers can also get help with their GM account, plans, services, rewards, and warranty.

GM Customer Service is accessible through various channels, including phone and online platforms. The service operates at specific hours, providing timely assistance to customers.

In conclusion, GM Customer Service is a comprehensive support system designed to enhance the overall customer experience. It serves as a reliable point of contact for customers, ensuring their needs are met and their concerns are addressed promptly and effectively.

What Is GM Customer Service

How To Contact GM Customer Service?

Are you looking for ways to contact the GM Customer Service? If yes, then you are on the right page article. General Motors offers customer service facilities to its customers in various ways. In this section, we will discuss various ways of contacting the GM Customer Service


You can call GM customer service at 1 (800) 462-8782. This is a toll-free number, so you won’t incur any charges for calling. Their hours of operation are Monday – Friday from 8:00 AM to 5:00 PM EST and Saturday from 9:00 AM to 1:00 PM EST.


If you prefer written communication, you can send an email to GM customer service at [email protected]. This option allows you to clearly detail your inquiry and any attachments you might need to include. 

If you have questions about privacy at General Motors, you can reach out to them by emailing [email protected]. For customer complaints related to data compliance, send an email to [email protected]. You can also send a letter to General Motors Company at P.O. Box 33170, Detroit, Michigan 48232-5170.


You can visit the GM customer service website at This website offers various resources, including FAQs, online chat support, and a contact form to submit your inquiries electronically.

GM also provides support for its vehicle brands through their respective websites. Customers can visit the websites of Chevrolet, Buick, GMC, and Cadillac for specific assistance related to these brands. These websites provide a wealth of information and resources, including FAQs, vehicle manuals, and details about warranties and services.

Social Media: 

If you’re active on social media, you can also reach out to GM through their official channels. They have a Facebook page at and a Twitter account at While reaching out through social media might not be the most efficient way to resolve complex issues, it can be a good option for quick questions or to gauge general sentiment from the company.

Face To Face Interaction:

For those who prefer face-to-face interaction, GM encourages customers to visit their local dealerships. Dealerships have trained staff who can provide personalized assistance and address any vehicle-related concerns.

Here are the contact details of the GM Customer Service department given in a tabular format:

Contact MethodDetails
Phone1 (800) 462-8782
EmailGeneral Inquiries: [email protected]
Privacy Concerns: [email protected]
Data Compliance Complaints: [email protected]
MailGeneral Motors Company
P.O. Box 33170
Detroit, Michigan 48232-5170
Social MediaFacebook:

In conclusion, reaching out to GM Customer Service is simple and convenient through various channels like phone, email, website, social media, and face-to-face interactions at local dealerships. Whether you have inquiries, complaints, or need assistance, GM is committed to providing support tailored to your needs. Contact GM Customer Service today for prompt assistance.

Tips For Contacting The GM Customer Service

Are you searching for the right tips for contacting the GM Customer Service Center? This section will provide you with some tips that you can follow for contacting the customer service department at General Motors.

When contacting GM Customer Service, here are some tips to ensure a smooth and effective communication:

  1. Know Your Vehicle Details: Have your vehicle identification number (VIN), model, and year ready. This information helps the customer service representative assist you more effectively.
  2. Choose The Right Channel: GM Customer Service can be reached via phone, email, or through their respective brand websites. Choose the method that is most convenient for you.
  3. Be Clear And Concise: Clearly state your issue or query. This helps the representative understand your concern and provide a suitable solution.
  4. Use Online Resources: GM’s websites provide a wealth of information and resources, including FAQs and vehicle manuals. These can often answer your questions without needing to contact customer service.
  5. Visit Your Local Dealership: For complex issues or face-to-face interaction, visit your local GM dealership. They have trained staff who can provide personalized assistance.
  6. Patience Is Key: Remember that customer service representatives are there to help you. Be patient and courteous to ensure a positive experience

In conclusion, contacting GM Customer Service is easier when you’re prepared with your vehicle details and choose the right communication method. Being clear, using online resources, and visiting local dealerships can streamline your experience. Remember, patience and courtesy go a long way in resolving issues effectively with GM Customer Service.


In summary, reaching out to GM Customer Service is vital for resolving concerns promptly and efficiently. Make sure to have your vehicle information handy and choose the best way to contact the GM Customer Service: either by phone, email, or by visiting its website. This helps to make communication easier and faster. 

Utilizing online resources and visiting local dealerships also enhances your experience with GM Customer Service. Remember, patience and clarity are key to ensuring a positive interaction with GM Customer Service representatives. Contact GM Customer Service today for assistance tailored to your needs.

A Letter from Loretta Flores

I'm Loretta Flores, your dedicated guide to navigating the General Motors platform. With a passion for delivering seamless digital experiences and a background in user support, I am committed to ensuring that your journey through General Motors is as smooth and effortless as possible.

Whether you're a valued employee of General Motors or a user exploring the various features of our platform, I'm here to provide the assistance you need. From accessing vital company resources to managing your automotive needs, I'm dedicated to helping you maximize your experience with General Motors.

Thank you for choosing General Motors, and I'm enthusiastic about the opportunity to assist you in making your exploration of our platform both effortless and enjoyable.

Best regards, Loretta Flores